Cleaning Ambassadors

Helping to keep Downtown Wilmington clean is a key mission for Downtown Visions. Our Cleaning Ambassadors supplement the services of the City of Wilmington to provide premium cleaning results. This ensures that Wilmington remains a neat, welcoming environment each and every morning. Last year, our Cleaning Ambassadors removed more than 214 tons of litter (that's 428,000 pounds!) and removed graffiti from more than 200 locations.


Downtown Visions employs 13 uniformed Cleaning Ambassadors and mechanical equipment, in two squads, seven days a week. In addition, the entire BID's sidewalks get power washed, except in winter, to remove accumulated gum and grime.


Graffiti and illegal posters send a message of shabbiness and indifference to any public space. Specially trained teams use solvents and high-pressure washers to blast graffiti from building walls, light poles, signs and street furniture.

If you spot trash or graffiti on a downtown street, click here to see how to report it.


Our team of trained Cleaning and Safety Ambassadors survey the district for violations and problems such as clogged sewers, code violations, broken fire hydrants, illegal trash disposal, and streetlights that are out. All problems and violations are reported promptly to the responsible public agency. Downtown Visions follows up to ensure prompt attention and service.

If you have or observe a problem or violation to report, click here for a list of relevant agencies to contact.


Downtown Visions Cleaning Ambassadors are on the streets seven days a week picking up trash, emptying receptacles, removing graffiti and illegal posters. Seasonally we remove weeds and leaves from sidewalks and tree beds. During the warmer months, we pressure wash the sidewalks.

For more information on how to become a Cleaning Ambassador click here.

Video Safety Partnership

Wilmington is experiencing a rebirth. With new development on the rise, opportunities for living, playing, and working are ever-increasing. Our vision of Wilmington as a premier mid-sized city in which to live, work, visit and have fun is becoming a reality. However, for this vision to be fully realized, involved parties must first work to dispel the perception that our downtown is unsafe.


Downtown Visions spearheaded the formation of the Wilmington Video Safety Partnership, an ambitious, never-before tried project of providing complete coverage of Wilmington’s Business Improvement District. This was made possible with the support, both logistically and financially, of the downtown corporations, local, county and state government, local foundations, the non-profit sector and the Wilmington Police Department. By achieving an unprecedented level of cooperation between all parties involved, the goal of covering the Business Improvement District with video cameras was accomplished. In April of 2001, the Video Safety Partnership network went live.


The Wilmington Video Safety Partnership was one of the first of its kind in the United States, covering an entire downtown district, while also being linked with other corporations' video systems. This network allows for the live feeding of events to law enforcement officials.

There are thirty-two cameras covering the BID which are monitored by a trained and dedicated Downtown Visions staff, seventeen hours a day, seven days a week. Overseen by retired Police Officers, the system not only allows for "live feeding" of activity to the Wilmington Police but also for monitoring calls for service received by the police at Downtown Visions headquarters. Any crime or event is then digitally recorded for future prosecutions.


The system has assisted the Wilmington Police and Fire departments with more than 10,000 incidents since the system went on line in April of 2001. These incidents include not only criminal acts, but also locating lost children, assisting disoriented persons, locating people in need of medical attention and discovering building fires before they were reported to the Fire Department.

For more information contact Michael Maggitti, Director of Operations, at (302) 425-5371 or