safety ambassador

Downtown Visions Safety Ambassador Praised on Brandywine Buzz!

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In a post on Brandywine Buzz, local blogger Tracy Murphy details her recent experience with Downtown Visions Safety Ambassador, Reggie, who assisted with the return of lost property. Reggie couldn’t be more deserving of the praise, and we thank Tracy for the kind words!

In case you didn’t know, Downtown Visions Ambassadors offer cleaning and safety support 7 days a week in the Downtown Central Business District. Each Safety Ambassador receives over 80 hours of in-house training in addition to field training on topics such as crime prevention, customer service, local history, and local attractions. Next time you see one of our uniformed ambassadors (in bright yellow clothing), don’t hesitate to approach them and request information about downtown! They can give you directions, information on restaurants, hotels and local shops — just ask. You can also request a free safety escort by calling (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood during operating hours from 6AM to 12AM.

Read an excerpt of Tracy’s experience below:

“I decided to attend a public event declaring racism a public health crisis (it is) and, since I would be in downtown Wilmington, I added on a lunch with a board member. This was the kind of thing I did ALL THE TIME in the before times. Looked at the calendar, figured out based on location and timing what else I could squeeze in, arranged it. I did this in my sleep in the before times.

So, I parked the car on Market Street and went to park using the parkmobile app but it had been so long since I had used it that the card had expired so I used my last 5 quarters to park (relevant later) and walked to the event. For late-April, it was FREEZING and afterward, I hustled back to my car to move it to a spot closer to the restaurant and put a dime in the meter and figured I’d get to the restaurant, order a hot beverage, and re-do the parking app while I waited.

Except when I reached into my bag to get my wallet to use the credit card to update the app, no wallet. I dash to the car, retrace my steps, look in the car, no wallet. Panic sets in. All I can picture is spending the next week dealing with cancelling cards, disputing charges, getting a new license, and then the real panic - my vaccine card was in there. UGHHHH. Actual panic. Sweating, short of breath, heart racing. Just panic. I spend the next ten minutes on the phone, alerting my Chase card, husband, and board member; the lovely restaurant host was so helpful when I couldn’t even pay for my hot tea; and then I walked back out to my car and THE DOWNTOWN VISIONS GUY WALKING BY WAS HOLDING MY WALLET.

Seriously. Like, he walked by me with my wallet. After confirming it was mine, we peeked inside - cash, cards, license and holy vaccine card inside! Panic abated, leading to sheer elation. Showing him my vaccine card, I asked if he’d accept a hug from a fully vaccinated Delawarean. He said yes, and so that is the story of how hugs are back and how I don’t know how to live in the world anymore.”

Click here to read the full story on Brandywine Buzz.

Thank You Donate Delaware For Supporting Downtown Visions!

Thank you Donate Delaware for generously supplying Downtown Visions with personal protective gear to help keep our ambassadors safe while serving the Downtown community seven days a week! 

Donate Delaware collects critically needed items from businesses or community members who have supplies that they do not currently need for Delaware’s first responders and healthcare organizations. Please support all of our essential workers by going to donatede.org and help fight the COVID-19 pandemic. 

Did you know? Downtown Wilmington Offers Free Safety Ambassador Services!

Downtown Wilmington DE Safety Ambassadors

Whether you need directions on where to go, are curious about the local history of the beautiful buildings that surround you on Market Street or would like someone to walk you to your vehicle late at night, the Downtown Visions Safety Ambassadors are here to serve you. 

Did you know the friendly folks in the bright yellow along the Market Street corridor receive over 80 hours of training on topics such as crime prevention, customer service, local history and local attractions? These individuals serve the community daily at no cost to the public and have increased their service hours recently to Monday through Thursday starting at 6 AM until 11:45 PM and weekend hours are 9 AM thru 1:45 AM. 

Simply call (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood.

Interested in joining the team and serving the local community? Click here for current career opportunities.

Increased Summer Safety Patrol Hours Means Later Nights Enjoying All that The City has to Offer!

Downtown Visions Safety Ambassador

Beginning in May our Downtown Visions Safety Ambassadors team started new, increased hours within the Downtown Development District.  Hours during the week include Monday through Thursday starting at 6 AM until 11:45 PM and weekend hours are 9 AM thru 1:45 AM. 

We hope these enhanced service hours provide guests, residents and tourists with the opportunity to enjoy all that the city has to offer this summer. From the brand-new restaurants such as Stitch House to late-night shows at The Grand Opera House and The Queen. Our safety ambassadors are here to help you! 

You'll see our Safety Ambassadors up and down Market Street wearing bright yellow jackets. Our friendly team is devoted to serving you. Each ambassador receives 80 hours of in-house training in addition to field training on topics such as crime prevention, customer service, local history and local attractions. They can give you directions, information on restaurants, hotels and local shops — just ask!

The ambassadors also offer a safety escort service. Simply call (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood.

Dave Loves Giving Back to the Community as a Downtown Visions Safety Ambassador

Meet our ambassadors who make Downtown Wilmington, Delaware a better place to live, work and play! 

Dave, a safety ambassador for Downtown Wilmington decided to move to the area and make his daily life about making a difference in the local community. He loves his work and is proud to be able to support the Downtown Development District. 

Feel free to ask Dave or any of our safety ambassadors for information about downtown. They can give you directions, information on restaurants, hotels and local shops as well as help you get where you need to go.

If you are in need of a safety escort, one of our friendly ambassadors would be happy to help. Call (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood, seven days a week; Monday – Friday 8:15 a.m. – 11:30 p.m.; weekends 9:15 a.m. – 11:30 p.m. 

Supporting Downtown Visions and their mission is simple, click here to make a donation.

Interested in making a difference each day while working? Check out Downtown Visions' current opportunities here.