Increased Summer Safety Patrol Hours Means Later Nights Enjoying All that The City has to Offer!

Beginning in May our Downtown Visions Safety Ambassadors team started new, increased hours within the Downtown Development District.  Hours during the week include Monday through Thursday starting at 6 AM until 11:45 PM and weekend hours are 9 AM thru 1:45 AM. 

We hope these enhanced service hours provide guests, residents and tourists with the opportunity to enjoy all that the city has to offer this summer. From the brand-new restaurants such as Stitch House to late-night shows at The Grand Opera House and The Queen. Our safety ambassadors are here to help you! 

You'll see our Safety Ambassadors up and down Market Street wearing bright yellow jackets. Our friendly team is devoted to serving you. Each ambassador receives 80 hours of in-house training in addition to field training on topics such as crime prevention, customer service, local history and local attractions. They can give you directions, information on restaurants, hotels and local shops — just ask!

The ambassadors also offer a safety escort service. Simply call (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood.

Who Are Those Individuals Wearing Bright Yellow in Downtown Wilmington?

2018 Downtown Visions Ambassador Training Academy Graduates

Curious who the folks are wearing bright yellow in Wilmington, DE?

Join us in congratulating 13 of our newest cleaning & safety ambassadors that completed a two weeks academy and are now actively serving in Downtown Wilmington!

The academy provides an in-depth review of policies, practices & procedures including customer service training, patrol tactics, expectations of ambassadors, trained weaponless defense and conflict de-escalation training through the Wilmington Police Department.

Downtown Visions employs more than 30 uniformed Safety Ambassadors to assist the Wilmington Police Department in keeping Downtown Wilmington safe as well as provide public services. 

Each Safety Ambassador receives over 80 hours of in-house training in addition to field training on topics such as crime prevention, customer service, local history and local attractions. 

Every Ambassador wears a distinctive black and yellow uniform and carries a two-way radio. You can find our Safety Ambassadors patrolling the BID on foot and on bikes. Feel free to approach our Safety Ambassadors and request information about downtown. They can give you directions, information on restaurants, hotels and local shops — just ask!

Need an escort or a helping hand to assist you in getting to your vehicle? Call (302) 425-4200 x1 to request a free Safety Escort anywhere within the neighborhood, seven days a week; Monday – Friday 8:15 a.m. – 11:30 p.m.; weekends 9:15 a.m. – 11:30 p.m.